Refund & Returns Policy

Returns

Eligible, non-custom pieces may be returned within 14 days of delivery. Please contact us before returning an item so we can confirm its eligibility and provide return instructions.

The item must be unused, undamaged, and returned in its original protective packaging. Returns sent without prior approval may not be accepted.

Custom Pieces

Commissioned, personalized, made-to-order, and final-sale pieces cannot be returned for a change of mind. Please contact us if a custom piece arrives damaged or is materially different from the agreed order.

Damaged Orders

Please inspect your glass as soon as it arrives. Damage must be reported within 48 hours of delivery. Include your order number and clear photographs of the piece, its packaging, and the shipping box.

After reviewing the claim, we may offer a replacement, repair, store credit, or refund depending on the piece and its availability. Please keep all packaging until the matter has been resolved.

Return Shipping

Customers are responsible for the shipping cost of approved change-of-mind returns. We recommend tracked and insured shipping because returned glass remains the customer's responsibility until it reaches us safely.

If the return is required because of our error or an approved damage claim, we will provide the appropriate return instructions.

Refunds

Approved refunds are sent to the original payment method after the returned item has been received and inspected. Original shipping charges are not refundable unless the order was incorrect, damaged in transit, or could not be fulfilled.

We normally initiate approved refunds within 7 business days. Your bank or payment provider may require additional processing time.

Need Assistance?

To request a return or report a damaged order, send us your order number and a brief explanation. Please wait for confirmation before shipping anything back.